- Q: How do I know your reputation?
A: Besides the cheapest price and the fastest delivery, we offer 24/7 customer online service, if you have any problem, just feel free to contact us. Our customer support will solve your problem ASAP.
- Q: How is delivery accomplished?
A: Your order will appear in our delivery queue the moment the process for the order and payment sent are completed. Our people will log in the certain game and contact the character specified on the order form. Some games' currency can be mailed in the game, and if your information is verified, we will send you your currency through game mail system when you are offline, but if not, we will also mail you asking for validation. For those games only face-to-face trading in game accepted, contact our 24/7 online support when you are online, then our team will log in the game and trade with you face to face.
- Q: How long does delivery take?
A: We can usually deliver between 15 mins to 24 hours, not excess 36 hours for other games, on condition that all your information is correct and your pay pal is valid. For something unexpected happen, the time maybe gets longer. If you haven't received your goods after your scheduled time since you made the order, we will refund you your full money.
If you have any question, contact our online support or mail us. We will give you a full answer right away online or mail you back the answer.
- Q: Which payment methods do you accept?
A: We currently accept Pay pal as our preferred online payment method for small to medium purchases. Having your Pay pal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
- Q: Which servers do you supply on my game?
A: We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.
- Q: Why do you sometimes need to call me when I've made an order?
1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2) If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
3) For larger orders, we must confirm your identity and legitimate possession of the card or Pay pal account you are using to pay. This serves to decrease fraud and deter scammers,something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having
- Q: What time are you likely to call me regarding an order?
A: We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
- Q: How can I communicate with silkroadonlinemall after my payment has been made?
A: You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
- Q: Why do your prices change so frequently?
A: We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
- Q: Will my account get banned if I buy from silkroadonlinemall?
A: Quite simply - no. We have never been informed of any account bans of silkroadonlinemall customers due to their dealings with silkroadonlinemall. We are a reputable company that does not engage in cheating, exploiting or phasing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combating scammers and fraudsters in MMORPGs.